8e88 Privacy Policy
This document explains in detail how important your personal information is to us, and how we collect, store, and use it.
1. Introduction and Scope
This Privacy Policy ("Policy") applies to all services, websites, and mobile applications of the 8e88 platform. When you open an account on 8e88, use our gaming or betting services, or visit our website, the terms of this Policy apply automatically.
We believe you should have full control over your information. That is why 8e88 follows a data management framework that is transparent, secure, and user-friendly. If you have questions after reading this Policy, you will find answers in plain language in our FAQ section.
This Policy is available in both English and Bengali. In the event of any language conflict, the English version will be considered final.
2. What Information We Collect
8e88 collects user information in three main ways: information provided directly by the user, information collected automatically through use of the service, and information received from third parties.
2.1 Personal Identity Information
When registering an account, we collect the following information:
- Full name and date of birth (for age verification — all services are for users aged 21 and above)
- Mobile number and email address
- National ID or passport number (for KYC verification)
- Address and nationality
2.2 Financial Information
During deposits and withdrawals, we collect information related to your payment method. This includes:
- bKash, Nagad, Rocket, Upay account numbers or bank account details
- Transaction amount, date, and reference number
- Withdrawal and deposit history
Full card or bank account numbers are not stored on our servers — they are processed securely by the payment gateway.
2.3 Usage and Technical Information
When you use 8e88, our system automatically records certain information:
- IP address and device type
- Browser, operating system, and version
- Session duration and list of pages visited
- Gaming history, bet amounts, and win/loss records
- Cookie and local storage data (see details below)
3. Purpose of Data Use
8e88 uses your information only for specific, legitimate purposes. Each reason for our data use is clearly stated in the list below:
3.1 Account Management and Service Delivery
Your information is essential for creating your account, verifying login, processing deposits and withdrawals, and keeping gaming or betting services running without interruption.
3.2 Identity and Age Verification (KYC)
We verify identity documents to confirm that all users are aged 21 or above and to confirm the identity of the account holder. This is necessary to prevent fraud and maintain a safe environment.
3.3 Security and Fraud Prevention
We use automated monitoring to detect unusual transactions, attempts to gain advantages through multiple accounts, or suspicious activity. This protects the interests of all users.
3.4 Responsible Gaming Support
We believe responsible and controlled play is most important. If a concerning change in a user's gaming behaviour is noticed, we can offer support. Learn more about our Responsible Gaming policy and protection tools.
3.5 Communication and Support
We use your contact information for promotional messages, service-related notifications, and live chat or email support. You can stop promotional messages at any time.
3.6 Analytics and Improvement
We analyse anonymised usage data to improve service quality and identify technical issues on the platform. Personally identifiable information is not used in this process.
4. Data Storage and Security
4.1 Encryption and Secure Connection
All data transmitted on the 8e88 platform is protected through SSL/TLS encryption. A green padlock icon is visible in your browser's address bar, confirming that your information cannot be read by third parties.
4.2 Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, financial transaction records are kept for a mandatory period, as required for legal and financial auditing purposes. Once that period has passed, the data is securely deleted.
4.3 Access Control
Access to your information is granted only to staff members who need it for their work. Every access event is recorded and regularly audited. Violations of our internal data protection policy are met with strict action.
4.4 Third-Party Security Assessments
Our payment gateway and software infrastructure are regularly tested by independent security experts. Any identified vulnerabilities are resolved promptly.
5. Data Sharing with Third Parties
8e88 never sells your personal information. However, limited information may be shared with trusted third parties to operate services in specific circumstances:
5.1 Service Provider Partners
We work with selected partners for payment processing (bKash, Nagad, Rocket, Upay, and banks), KYC verification services, and technology infrastructure management. They receive only the information necessary for their designated tasks and cannot use it for their own purposes.
5.2 Legal Obligations
We may be required to provide information to authorities as part of a court order, government investigation, or legal process. In such situations, we will try to notify you as much as possible, unless prohibited by law.
5.3 Fraud and Abuse Prevention
It may be necessary to share information with relevant agencies to prevent money laundering, fraud, or other illegal activity. In such cases, data sharing is kept to a minimum and carried out under strict rules.
5.4 Business Changes
In the event of a company merger, acquisition, or asset transfer, your information may pass to new ownership. However, this Policy and its commitments will remain binding on the new entity.
6. Cookies and Tracking Technologies
The 8e88 website and app use cookies and similar technologies. These are small data files stored on your device.
6.1 Essential Cookies
These cookies are essential for maintaining login sessions, storing security tokens, and running core platform functions. Disabling them will prevent the platform from working properly.
6.2 Functional Cookies
These cookies are used to remember your language preference, display settings, and information from previous sessions. They make your experience easier and more personalised.
6.3 Analytics Cookies
Anonymous analysis is done to understand which parts of the platform are used most and where there is room for improvement. This information is not used to identify individuals.
6.4 Cookie Controls
You can delete existing cookies or block new ones at any time through your browser settings. However, please note that disabling essential cookies may disrupt login and payment functions.
7. Your Rights and Controls
As a user of 8e88, you have the following rights regarding your own information:
7.1 Right to Access Information
You may submit a written request to view what information we hold about you. We will provide a copy within a reasonable time.
7.2 Right to Correct Information
If any information in your profile is incorrect or incomplete, you can contact our support team to have it corrected. Verification of your identity document may be required for changes to your name and date of birth.
7.3 Right to Delete Information
When you request account closure, we begin the process of deleting your personal information. However, financial transaction records must be retained for a specific period due to legal obligations.
7.4 Right to Stop Promotional Communications
If you do not wish to receive messages about bonuses, offers, or new services, you can cancel your subscription at any time from your account settings or through our support team.
7.5 How to Submit a Request
To exercise any of the above rights, contact our 24/7 live chat support or write to our support email. After identity verification, we aim to respond within a maximum of 30 days.
8. Protection of Minors
All 8e88 services are strictly for users aged 21 and above. We do not knowingly collect or store information from anyone under the age of 21.
Age is verified at the time of account registration. If it is later found that a user opened an account while under the age of 21, that account will be immediately suspended and all associated information will be deleted.
If a parent or guardian believes their child is using this platform, please notify our support team immediately.
9. Policy Updates and Changes
8e88 may revise this Privacy Policy from time to time. Changes may arise from the launch of new services, technological changes, or legal requirements.
For significant changes, we will notify you via your registered email address or through a notice on the platform. The updated policy takes effect from the date of publication. Continued use of the platform after changes will be considered acceptance of the new policy.
Previous versions are retained and can be viewed upon request. To learn more about us and understand how we operate, visit our About Us page.
10. Contact and Complaints
If you have any questions, objections, or data-related requests regarding this Privacy Policy, please contact us:
- Live Chat: 24 hours a day, 7 days a week — in Bengali and English
- Email: [email protected]
Our support team takes any privacy-related concerns seriously and aims to respond as quickly as possible.
To better understand the rules and terms of our service, read the Terms and Conditions page.
Your information at 8e88 is always safe
Through SSL protection, strict KYC verification, and a transparent data policy, 8e88 ensures the highest level of protection for your personal information.
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